The Essential Membership is our exclusive program designed to give you instant access to deeply discounted member pricing on all eligible products sitewide. It's our way of ensuring you can provide premium pet wellness without the premium price tag.

The Curated Pets Essential Membership is currently FREE. While it has a stated regular value of $9.95 per year, we are committed to offering this benefit without charge for the foreseeable future, making top-tier pet nutrition accessible to more families.

Getting started is easy! Simply create an account on our website. Your free membership will be automatically activated upon registration, and you'll immediately see the discounted member prices displayed as you browse and shop.

Yes, absolutely! We're thrilled to extend this benefit to our existing community. Your active CuratedWellness.com membership automatically grants you complimentary access to Curated Pets' discounted member pricing. Just log in with your existing Curated Wellness account credentials, and you're ready to start saving.

As an Essential Member, you'll receive up to 20% off sitewide on all eligible pet food, treats, supplements, and supplies. The specific discount percentage may vary slightly by product, but it's always designed to offer significant savings compared to standard retail prices.

We currently have no plans to introduce a fee for the Essential Membership initially. Our focus is squarely on growing our community and providing maximum value. Should our policy ever change in the distant future, we are committed to providing ample and transparent notice to all existing members.

Curated Pets proudly offers a vast selection of over 100 trusted pet brands, encompassing all major lines distributed by our partner, Phillips Pet Food & Supplies. This includes highly sought-after names like Orijen, Blue Buffalo, Merrick, Stella & Chewy's, Hill's Pet Nutrition, Nulo, ZIWI Peak, and many, many more across food, treats, supplements, and supplies.

Yes, absolutely. We prioritize authenticity and freshness. All products are sourced directly from Phillips Pet Food & Supplies, an authorized national distributor. This ensures that every item is genuine, properly stored in climate-controlled warehouses, and has optimal freshness when it ships to your door.

Our website is designed to help you make informed decisions. We offer detailed product descriptions, comprehensive ingredient lists, and user-friendly filtering options based on criteria like your pet's age, breed size, dietary needs (e.g., grain-free, limited ingredient, sensitive stomach), and protein preferences. For complex health concerns, we always recommend consulting your veterinarian.

While we offer a wide range of premium, specialized, and functional diets from leading brands, some specific veterinary or prescription diets require direct veterinary oversight. Please consult with your veterinarian for recommendations on such specialized formulas.

Our commitment to your pet's well-being is paramount. We only select brands that adhere to rigorous quality control standards, transparent ingredient sourcing, and responsible manufacturing practices. Our partnership with Phillips Pet Food & Supplies further reinforces this, ensuring a secure and reliable supply chain.

Once your order is successfully placed, it is routed to our partners at Phillips Pet Food & Supplies for direct fulfillment. They then handle the picking, packing, and shipping directly from their nearest distribution center to your specified delivery address. This process ensures speed, freshness, and keeps our overhead low, allowing us to pass savings to you.

They utilize a nationwide network of distribution centers—including hubs in the Northeast, Southeast, Midwest, and West Coast—to ensure your pet's essentials arrive as quickly as possible.

Order processing typically takes 1-2 business days. Delivery times can then vary based on your location and the specific Phillips Pet Food & Supplies distribution center. Generally, you can expect to receive your order within 3-7 business days after it has shipped. You will receive a tracking number via email once your order leaves the warehouse.

Shipping costs are calculated transparently at checkout based on factors like your order total, delivery address, and the weight/dimensions of the items. We continuously work to optimize our shipping processes to keep these costs as low as possible for our members. Look out for potential free shipping promotions on qualifying orders!

To maintain product safety and integrity, we do not accept returns and do not resell any returned products. All sales are final. If you experience any issues with a damaged or incorrect order, please contact us immediately at customercare@curatedpets.com so we can assist you.

We take great care in fulfilling orders, but occasionally issues may arise. If your order arrives damaged, is incomplete, or contains incorrect items, please contact our customer support team immediately via email at customercare@curatedpets.com. Be sure to include your order number, a clear description of the issue, and ideally, photos of any damaged items, so we can work quickly to resolve it for you.

Curated Pets ships to all residential and most commercial addresses in the lower 48 contiguous United States. We cannot ship to Alaska, Hawaii, US territories, or international locations. Please note that we cannot deliver to PO Boxes, APO, or FPO addresses.

One Happy Biome, LLC is the parent company of Curated Pets and our established brand, CuratedWellness.com. We are a Park City, UT-based organization dedicated to enhancing well-being by providing access to high-quality, curated products, now proudly serving both human and pet health.

Our friendly and knowledgeable customer support team is available to assist you. The most efficient way to reach us is via email at customercare@curatedwellness.com. Please refer to our Contact Us page for our business hours and additional details.

The best way to stay in the loop is to ensure you have an active, free Essential Membership and subscribe to our email newsletter during signup. You can also follow us on our social media channels for daily updates, pet wellness tips, and exciting new arrivals.