Privacy policy

Last updated: October 30, 2025

Read the Curated Pets Privacy Policy to understand how your personal information is collected, used, and protected when you visit or purchase from our website.

Our Commitment to Your Privacy

Your Data, Your Trust: Our Priority: At Curated Pets (a brand of One Happy Biome, LLC), safeguarding your privacy is fundamental to our commitment to trust and transparency. This Privacy Policy outlines how your personal information is collected, utilized, and disclosed when you visit or make a purchase from www.curatedpets.com. We are dedicated to handling your data with the utmost care and responsibility.

Information We Collect

Types of Data & Purpose of Collection

Information You Provide Directly: We collect personal information that you voluntarily provide to us when you create an account, place an order, subscribe to our newsletter, contact customer service, or interact with our site. This may include:

  • Name, shipping address, billing address

  • Email address, phone number

  • Payment information (processed securely by third-party payment processors)

  • Pet details (e.g., pet's name, species, breed, age, dietary needs) to personalize recommendations. Purpose: To process and fulfill your orders, provide customer support, manage your membership, send you transactional emails, and personalize your shopping experience.

Information Collected Automatically (Cookies & Technology): When you visit our website, certain information is automatically collected about your device and browsing activity. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and timestamps. We use cookies, web beacons, and similar tracking technologies. Purpose: To ensure website functionality, analyze site performance, understand user behavior, personalize content, and support our marketing efforts.

How We Use Your Information

Leveraging Data for Enhanced Service: We use the collected information for various purposes:

  • To process and fulfill your orders, including payment processing and direct fulfillment via Phillips Pet Food & Supplies.

  • To manage your free Essential Membership and provide associated benefits (e.g., discounted pricing, exclusive offers).

  • To communicate with you regarding your orders, membership, and customer service inquiries.

  • To personalize your shopping experience and product recommendations.

  • To send marketing and promotional communications, where you have opted in.

  • To improve our website, products, and services based on user behavior and feedback.

  • To detect and prevent fraudulent transactions or other illegal activities.

Sharing Your Information

Responsible Data Sharing: We may share your personal information with third parties only in limited circumstances and for specific purposes:

  • Service Providers: We share necessary information with trusted third-party service providers who perform functions on our behalf, such as payment processing (e.g., Stripe, PayPal), direct order fulfillment and shipping (e.g., Phillips Pet Food & Supplies), marketing services (e.g., email platforms), and website analytics.

  • Legal Compliance: We may disclose your information if required by law or in response to a valid legal request (e.g., court order, government inquiry).

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

  • With Your Consent: We may share your information for any other purpose with your explicit consent. 

Your Rights & Choices

Managing Your Data & Preferences: You have certain rights regarding your personal information:

  • Access & Correction: You can request access to or correction of the personal information we hold about you.

  • Deletion: You may request the deletion of your personal information, subject to certain legal exceptions.

  • Opt-Out of Marketing: You can opt out of receiving marketing communications from us at any time by following the unsubscribe link in our emails.

  • Cookie Preferences: You can manage your cookie preferences through your browser settings. 

Security & Data Retention

Protecting Your Information: We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no internet transmission is entirely secure. We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Changes to This Policy

Keeping You Informed: We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page with an updated "Last Updated" date. Your continued use of the website after such changes constitutes your acceptance of the revised policy.

Contact Us

Questions or Concerns?: If you have any questions about this Privacy Policy or our data practices, please contact us at: Email: customercare@curatedpets.com.